How Atrium increased its Customer Success productivity with Census

Stats

Company type:  Product-led Growth
Team:  Customer Success
Use cases:  Health score, Product metrics in CRM
Featured integrations:  Amplitude, Redshift, Salesforce

Summary

Using the right tools can be ‘make it or break it’ for your customer success teams. High-quality software or services can provide detailed user insights to measure how likely a potential customer is to sign on, how happy they are while using your product, and can even help them solve problems before they arise.

For Atrium’s Pete Kazanjy, he had been looking for just the right customer success tool to help gauge customer satisfaction. What he wanted was something that was quick to integrate and simple to use, with lots of functionality.

What he found was Census, which was everything Pete was looking for with the added benefit of allowing him to improve both his customer success and sales teams, at the same time.

Here’s Pete’s journey using Census: